Privacy Policy

Golden Crown is committed to safeguarding the personal data of all users who access its online casino platform in Canada. The collection and processing of personal information is carried out transparently, lawfully, and solely for purposes that are necessary to deliver and improve the services offered. Robust technical and organizational measures are in place to protect user data from unauthorized access, disclosure, or misuse.

The following points summarize the key aspects of data collection, use, and protection on the platform:

• Personal information such as full name, date of birth, email address, phone number, and residential address is collected during account registration.
• Financial data, including banking details and transaction records, is collected to facilitate deposits, withdrawals, and payment processing.
• Identity verification documents are collected to comply with Canadian anti-money laundering (AML) and know-your-customer (KYC) regulatory requirements.
• Behavioural and usage data, such as browsing patterns and gaming activity, is gathered to improve platform functionality and personalize the user experience.
• Technical data, including IP addresses, device identifiers, and browser information, is collected automatically when users access the website.
• Communication records, including support interactions and correspondence, are retained to ensure quality of service and resolve disputes.
• All collected data is stored on secured servers protected by encryption and access control measures.
• Access to personal data is restricted to authorized personnel and third-party partners who require it to perform specific operational functions.
• Data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by Canadian law.
• Users have the right to access, correct, or request the deletion of their personal data by contacting the Golden Crown support team.

Users in Canada have the right to know what personal information is held about them, to request corrections if that information is inaccurate, and to request deletion of their data where legally permissible. These rights may be exercised at any time by submitting a written request to the platform’s designated privacy contact.

Golden Crown operates in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada. All data processing activities are aligned with the principles of accountability, transparency, and purpose limitation as established under Canadian privacy law.

Golden Crown uses the personal data collected from users in Canada to deliver, maintain, and improve its online gaming services. Information is processed on a lawful basis, including user consent, contractual necessity, and compliance with legal obligations under Canadian law. Data is never used for purposes beyond those disclosed to users at the time of collection or subsequently communicated through updates to this policy. All processing activities are subject to internal review to ensure they remain proportionate and necessary.

The following points illustrate the primary purposes for which collected information is used:

• Creating, managing, and maintaining user accounts on the platform.
• Processing financial transactions, including deposits and withdrawal requests, in a secure and timely manner.
• Verifying user identity and age to comply with Canadian regulatory requirements related to responsible gambling and anti-money laundering obligations.
• Communicating with users regarding account activity, security alerts, and updates to platform policies.
• Delivering marketing communications and promotional offers where users have provided explicit consent to receive such content.
• Conducting analytics and performance assessments to understand how users interact with the website and to enhance the overall user experience.
• Investigating and resolving disputes, complaints, or irregularities related to account activity or financial transactions.
• Meeting reporting and record-keeping obligations imposed by Canadian gaming regulators and financial authorities.
• Detecting, preventing, and responding to fraudulent activity, unauthorized access, and other security threats.
• Supporting responsible gambling initiatives by monitoring usage patterns and enabling self-exclusion or limit-setting features where applicable.

Golden Crown maintains full transparency regarding all data processing activities and ensures that every use of personal information is grounded in a recognized lawful basis. Users can request clarification on the specific basis applied to any processing activity by contacting the platform’s privacy support team.

Users registered on the Golden Crown platform in Canada have the right to view, correct, or update their personal information at any time through their account settings. If a user identifies inaccuracies in the data held on file, corrections can be submitted directly through the account management interface or by contacting the customer support team with the relevant details. Requests for data deletion are reviewed on a case-by-case basis in accordance with applicable Canadian privacy legislation, and Golden Crown will act on such requests where there is no overriding legal obligation to retain the data.

By using the platform and submitting personal or financial information, users acknowledge and consent to the security verification procedures that may be required from time to time, including identity checks and document submissions. Payment information provided for the purpose of deposits or withdrawals is handled in accordance with the standards of the electronic payment service providers engaged by the platform, and users consent to this processing as a condition of using the financial services available on the site.

Golden Crown takes the protection of user data seriously and applies appropriate organizational and technical safeguards to ensure that personal information remains confidential, accurate, and accessible only to those with a legitimate need. Users who have concerns about the handling of their data are encouraged to contact the designated privacy support channel for assistance.

The Golden Crown platform is intended exclusively for individuals who are 18 years of age or older. Access to online casino services by minors is strictly prohibited under Canadian law, and the platform takes reasonable steps to prevent underage participation. However, Golden Crown acknowledges that it cannot independently verify the age of every user without the submission of appropriate identity documents.

The following measures and policies apply with respect to the protection of minors:

• Users are required to confirm that they are 18 or older during the account registration process.
• Age verification documents may be requested at any stage to confirm a user’s eligibility to access the platform.
• If it is determined that a minor has registered an account, the account will be suspended and permanently closed without notice.
• Any funds held in an account belonging to a minor will be handled in accordance with applicable Canadian law and regulatory guidance.
• Parents or legal guardians who believe a minor has accessed or registered on the platform are encouraged to contact the support team immediately to request the removal of the account and any associated personal data.
• Golden Crown will promptly delete all personal data relating to a minor upon receipt of a verified parental or guardian request, where such deletion is not restricted by a legal obligation to retain the information.

In the course of providing its services, Golden Crown may transfer personal data to countries outside of Canada where its operational partners, technology providers, or service vendors are located. These transfers are necessary to support core platform functions, including payment processing, identity verification, and customer communications. By creating an account and using the services offered on the platform, users acknowledge and consent to the potential transfer of their personal data to jurisdictions outside Canada. Golden Crown ensures that all international data transfers are subject to appropriate safeguards and that recipient parties are bound by confidentiality obligations consistent with the standards applied under Canadian privacy law.

The following points outline key aspects of how international data transfers are managed:

• Personal data may be transferred to countries where Golden Crown’s technology infrastructure, payment processors, or support providers operate.
• All third-party recipients of personal data are required to maintain confidentiality and to apply data protection standards that are at least equivalent to those required under Canadian privacy legislation.
• Data transfer arrangements are reviewed periodically to ensure continued compliance with applicable legal requirements.
• Users who have concerns about cross-border data transfers may contact the platform’s privacy support team to request further information about the specific safeguards in place.
• Golden Crown does not transfer personal data internationally for purposes beyond those described in this policy.
• In the event that a proposed international transfer does not meet the required protection standards, the transfer will not proceed until adequate safeguards are established.

This legal disclaimer forms part of the Privacy Policy and may affect the scope, interpretation, or enforceability of the provisions set out in this document. It applies at the moment a user accepts the Privacy Policy, whether through a signed declaration, an explicit acceptance checkbox, or any other act of accession that indicates agreement to the terms described herein.

The following points clarify the scope and effect of this disclaimer:

• Acceptance of this Privacy Policy constitutes the user’s acknowledgement that they have read, understood, and agreed to all terms contained within this document.
• Golden Crown reserves the right to update or amend this policy at any time, and continued use of the platform following any amendment constitutes acceptance of the revised terms.
• This disclaimer does not limit any rights that users may hold under applicable Canadian privacy legislation that cannot be waived by contract.
• To the extent permitted by law, Golden Crown’s liability in connection with the collection, processing, or disclosure of personal data is limited to circumstances where such activities have occurred without a lawful basis or in breach of this policy.
• Users who do not agree to the terms of this policy should discontinue use of the platform and may request the deletion of their account and associated data.
• Any disputes arising from the interpretation or application of this policy will be resolved in accordance with the laws of the jurisdiction in which Golden Crown operates within Canada.

Cookies are small text files that are stored on a user’s device when they visit a website, and they allow the site to recognize the device and retain certain information between sessions. Golden Crown uses cookies on its platform for several operational and analytical purposes, including the collection of statistical data about site usage, the analysis of user behaviour to identify patterns and areas for improvement, the personalization of content and settings to better match individual user preferences, and the ongoing enhancement of overall site performance and reliability. Cookies do not contain personal information in a directly identifiable form; however, they may be used in conjunction with other data held by the platform to build a more complete understanding of how users interact with the services offered. All cookies placed by Golden Crown are retained for a period of up to one year from the date of their creation, after which they expire automatically. Users may adjust their browser settings to refuse cookies or to be notified when cookies are being placed on their device; however, disabling cookies may affect the functionality and availability of certain features on the platform.

By accessing and using the services available on the Golden Crown platform in Canada, users confirm that they have read, understood, and accepted all terms set out in the current version of this Privacy Policy. This acceptance is considered to have occurred at the point of account registration or, for returning users, upon continued use of the platform following the publication of any updated version of the policy. The most recent version of the Privacy Policy supersedes all prior versions and any previous communications regarding the handling of personal data. Users are encouraged to review this document periodically to remain informed of any changes that may affect the processing of their personal information.

Golden Crown may share personal data with third parties in specific and limited circumstances, including where disclosure is required by law, where it is necessary to resolve a legal dispute, or where it is provided for under a contractual agreement with a service provider operating on behalf of the platform. Users are informed of the categories of third parties who may receive their personal data, either through the listings on the website or through direct notification where the relevant party is not identified publicly. By providing personal data and using the services on the platform, users consent to its sharing with third parties as described in this policy and in accordance with the purposes outlined herein.

The following points identify the key categories of third parties with whom personal data may be shared:

• Payment processors and financial institutions responsible for handling deposit and withdrawal transactions.
• Identity verification and fraud prevention providers engaged to support KYC and AML compliance obligations.
• Regulatory authorities and law enforcement agencies, where disclosure is required by Canadian law or a valid legal order.
• Technology and platform infrastructure providers who host, maintain, or support the operation of the website.
• Customer communication and marketing service providers, where users have consented to receive relevant content.
• Legal and professional advisors engaged by the platform in connection with disputes, compliance matters, or corporate transactions.
• Analytics and performance monitoring providers used to assess and improve site functionality.
• Responsible gambling support organizations, where sharing is necessary to facilitate a user’s request for self-exclusion or support services.

The Golden Crown website may contain links to external websites operated by third parties that are not affiliated with or controlled by the platform. Each of these external websites maintains its own privacy policy and data handling practices, which may differ significantly from those described in this document. Golden Crown is not responsible for the content, privacy practices, or data use policies of any third-party websites accessed through links on its platform. Users are advised to exercise caution and to review the applicable privacy policy of any external website before submitting personal information or engaging with its services.

The following points outline the platform’s position with respect to third-party websites and external links:

• The presence of a link to a third-party website on the Golden Crown platform does not constitute an endorsement of that site or its practices.
• Golden Crown has no control over how third-party websites collect, store, or use personal data submitted by users on those sites.
• Users access external websites at their own discretion and assume full responsibility for any personal information they choose to provide on those platforms.
• Complaints or concerns about the privacy practices of third-party websites should be directed to those websites directly, as they fall outside the scope of this policy.
• Golden Crown encourages users to be aware of when they are navigating away from the platform and to read the privacy policies of any websites they visit.
• This policy applies solely to the personal data collected and processed by Golden Crown through its own website and services, and does not extend to any information handled by external parties.
• If a user believes that a third-party link on the platform directs to a site with harmful or unlawful data practices, they are encouraged to report this to the Golden Crown support team.
• Golden Crown periodically reviews the external links featured on its platform but cannot guarantee the ongoing accuracy or compliance of third-party privacy policies.